Privacy Policy
Last Updated: 22/02/2026
Welcome to Razi. This Privacy Policy applies to both the Razi Clients app and the Razi Barbers app. We are committed to protecting your privacy and being transparent about how we collect, use, and share your information.
Information You Provide
- Full Name: Used to identify you in bookings and profiles
- Phone Number: Used for account creation, login, and notifications
- Password: Encrypted and stored securely for account access
- Profile Picture (optional): Used to personalize your profile
- Shop Images (Barbers only): Used to showcase barbershop services
Automatically Collected
- Location Data: Current location and addresses when using map features
- Booking History: Dates, times, services, and completion status
- Notification History: Records of notifications sent to you
- Reviews History: All reviews given or received
- Camera Access: Used for profile photos, shop images, and QR scanning
Barber-Specific Data
- Shop analytics (calculated from booking data)
- Working hours and availability
- Service offerings and pricing
- Team member information (if applicable)
Our Purposes
- Account Management: Creating and maintaining your account
- Booking Services: Facilitating appointments between clients and barbers
- Location Services: Helping you find nearby barbershops via Apple Maps or Google Maps
- Notifications: Sending booking confirmations, reminders, and queue updates
- Customer Support: Responding to your inquiries at support@raziapp.com
- App Improvement: Analyzing usage patterns to enhance user experience
- Safety & Security: Preventing fraud and enforcing our Terms & Conditions
Who We Share With
We do not sell your personal information. We may share your data with:
- Map Providers: Apple Maps (iOS) or Google Maps (Android) to display locations
- Notification Services: Expo Push Notification service to deliver alerts
- Service Providers: Third-party vendors who assist in app operations, all under strict confidentiality agreements
- Legal Compliance: When required by law or to protect our rights
How Long We Keep Your Data
- Active Accounts: Your data is retained while your account is active
- Deleted Accounts: A soft delete removes your profile from public view while retaining booking history to preserve other users' records
- Completed Bookings: Data remains accessible to the barbers and clients involved
- Full Deletion: Contact support@raziapp.com to request complete data removal, though this may affect historical records for other users
What You Can Do
- Access: Request a copy of your personal data
- Correction: Update inaccurate information in your profile
- Deletion: Delete your account (subject to retention policy)
- Opt-out: Disable push notifications in your device settings
To exercise these rights, contact us at support@raziapp.com
How We Protect Your Data
- Encrypted password storage
- Secure data transmission (HTTPS/SSL)
- Regular security audits
No method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Under 13
Razi is not intended for users under 13 years of age. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us immediately.
Where Your Data Lives
Razi currently operates in Morocco. Your data may be stored on servers located in EU West (Amsterdam, Netherlands) and West EU (Ireland). By using Razi, you consent to the transfer of your information to these locations.
How We Notify You
- Posting the new policy in the app
- Updating the "Last Updated" date at the top of this page
- Sending a notification for significant changes
Get in Touch
Or use the Help Center in Settings within the app